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The Microsoft MCITP Consumer Support Technician Training Package from QuickCert include expert instructor-led training modules with customized presentations, practice exam simulators and learning supplements for an all-inclusive training program that provides all the benefits of classroom training at your own pace.

QuickCert's MCITP Consumer Support Technician Training Package includes the following exams:

• 70-620
• 70-623

The Microsoft Certified IT Professional: Consumer Support Technician credential validates the knowledge and skills required to deploy and support the Windows Vista operating system.

QuickCert's MCITP: Consumer Support Technician certification training courses teach students the knowledge and skills needed to manage workflow, install and configure desktop operating systems and applications, troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity, install, configure and troubleshoot hardware devices and drivers, install and test department-specific and line-of-business applications on end-user computers, and change and re-image desktop configurations.

As a Microsoft Certified Partner, you can be certain that QuickCert's comprehensive MCITP training courses will provide you with all the tools necessary to successfully prepare for your MCITP certifications. We guarantee it!

Click on one of the tabs above to learn more about our course curriculum or QuickCert product features, or to learn more about a specific exam, click on a course number below.

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MCITP: Consumer Support Technician Certification Training Course: Microsoft Certified IT Professional Training Package Includes:

Delivery Format	Instructor Led Modules	Practice Exam Simulator	Exam Pass Guarantee
DVDs or online

Exam Pass Guarantee - Learn More

Free Product Upgrades

Toll Free Educational Support

Compatibility with:
98 | 2000 | ME | XP | 2003| Vista | Windows 7 | Windows 8

 

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“I’m 100% satisfied with QuickCert’s training program. I love that it’s broken into manageable sections.   This is an all-inclusive training solution… they give you the manuals, the lectures broken into short segments, and practice tests that really mirror the actual tests I’ve taken. I plan to renew my membership!!”

— Karen S., Network Administrator, Calabasas, California

Questions?  Contact one of our Career Advisors at 888.840.2378 for assistance or email sales@quickcert.com.

MCITP: Consumer Support Technician Certification Training Course: Microsoft Certified IT Professional Curriculum

 

EXAM 70-620

 

Installing and Configuring the Windows Vista System

 

Module 1: Installing Windows Vista

Introduction to Windows Vista
Performing a Clean Installation of Windows Vista
Installing and Configuring Windows Vista Device Drivers

Module 2: Upgrading and Migrating to Windows Vista Ultimate Edition

Upgrading and Migrating to Windows Vista from a Previous Version of Windows
Upgrading Between Windows Vista Editions

Module 3: Configuring Post-Installation System Settings

Configuring the Windows Aero Experience
Configuring Accessibility Features
Configuring Parental Controls

Module 4: Sharing Files by Using Windows Vista

Sharing Data with Others
Managing Windows Vista Files

Module 5: Configuring Advanced Networking

Configuring Network Connectivity
Configuring Remote Access

Module 6: Configuring User Account Security

Configuring User Account Control
Troubleshooting User Account Control

Module 7: Configuring Network Security

Configuring Windows Defender in Windows Vista
Configuring Windows Firewall Settings

Module 8: Configuring Internet Explorer 7.0

Configuring Internet Explorer 7.0
Configuring Dynamic Security for Internet Explorer 7.0

Configuring Windows Vista Mobile Computing and Applications

 

Module 1: Maintaining and Optimizing Windows Vista Systems

Maintaining Performance by Using Windows Vista Performance Tools
Optimizing Windows by Using Windows Vista Diagnostics Tools
Configuring Windows Update

Module 2: Configuring Windows Vista Media Applications

Configuring Windows Media Player for Windows Vista
Configuring Windows Media Center

Module 3: Configuring Windows Vista Productivity Applications

Configuring Windows Sidebar
Configuring Windows Mail
Configuring Windows Meeting Space
Configuring Windows Calendar
Configuring Windows Fax and Scan

Module 4: Configuring Mobile Computers

Configuring Mobile Computer Settings
Configuring Mobile Devices
Configuring Power Options

Module 5: Configuring Tablet PC Settings

Configuring Windows Vista Tablet PC Settings
Configuring Pen and Input Devices

Module 6: Networking Mobile Computers

Networking Without Wires
Connecting to a Wireless Network
Working with Offline Files

 

EXAM 70-623

 

Maintaining and Troubleshooting Windows Vista Computers

 

Module 1: A Troubleshooting Methodology

Overview of a Troubleshooting Methodology

Overview of Troubleshooting Stages

Troubleshooting Component Areas

Module 2: Troubleshooting Operating Systems

Overview of the Windows Vista Startup Process

Troubleshooting the Windows Vista Startup Process with Windows RE

Troubleshooting Operating System Services

Module 3: Troubleshooting Hardware

Overview of Troubleshooting Hardware

Dealing with Physical Failures

Dealing with Device Driver Failures

Troubleshooting Printing in Windows Vista

Troubleshooting Microsoft BitLocker Protected Computers

Module 4: Troubleshooting Networks

Determining Network Settings

Troubleshooting Network Connections

Module 5: Troubleshooting Security Issues

Overview of User Account Control

Troubleshooting User Account Control

Implementing Windows Firewall

Implementing Windows Defender

Module 6: Troubleshooting Applications

Windows Application Troubleshooting

Web Application Troubleshooting

Module 7: Maintaining and Optimizing Windows Vista

Maintaining Windows Vista

Optimizing Windows Vista Performance

Monitoring Windows Vista

Supporting the Windows Vista Operating System and Applications

 

Module 1: Windows Vista Desktop Deployment Infrastructure

Windows Vista Desktop Deployment Infrastructure

The Components of BDD 2007

Identifying the Support Scenarios

Module 2: Preparing to Apply Desktop Images

Preparing the Target Computer

Backing up the User State

Module 3: Supporting Computers with Desktop Images

Obtaining the Desktop Image

Verifying the Desktop Image Application

Module 4: Installing Applications

Preparation Steps for Installing an Application Package

Application Package Deployment Methods

Module 5: Restoring and Validating User State

Restoring User State

Verifying User State

Module 6: Troubleshooting Desktop and Application Installations

Desktop Installation Troubleshooting

Application Installation Troubleshooting

 

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