Installing a Windows Desktop Operating System |
Perform and troubleshoot an attended installation of a Windows XP operating system
Answer end-user questions related to performing an attended installation of a Windows XP operating system |
Troubleshoot and complete installations in which an installation does not start |
Troubleshoot and complete installations in which an installation fails to complete |
Perform post installation configuration |
|
Perform and troubleshoot an unattended installation of a Windows desktop operating system
Answer end-user questions related to performing an unattended installation of a Windows XP operating system |
Configure a PC to boot to a network device and start installation of a Windows XP operating system |
Perform an installation by using unattended installation files |
|
Upgrade from a previous version of Windows
Answer end-user questions related to upgrading from a previous version of Windows |
Verify hardware compatibility for upgrade |
Verify application compatibility for upgrade |
Migrate user state data from an existing PC to a new PC |
Install a second instance of an operating system on a computer |
|
Managing and Troubleshooting Access to Resources |
Monitor, manage, and troubleshoot access to files and folders
Answer end-user questions related to managing and troubleshooting access to files and folders |
Monitor, manage, and troubleshoot NTFS file permissions |
Manage and troubleshoot simple file sharing |
Manage and troubleshoot file encryption |
|
Manage and troubleshoot access to shared folders
Answer end-user questions related to managing and troubleshooting access to shared folders |
Create shared folders |
Configure access permission for shared folders on NTFS partitions |
Troubleshoot and interpret Access Denied messages |
|
Connect to local and network print devices
Answer end-user questions related to printing locally |
Configure and manage local printing |
Answer end-user questions related to network-based printing |
Connect to and manage printing to a network-based printer |
|
Manage and troubleshoot access to and synchronization of offline files.
Answer end-user questions related to configuring and synchronizing offline files |
Configure and troubleshoot offline files |
Configure and troubleshoot offline file synchronization |
|
Configuring and Troubleshooting Hardware Devices and Drivers |
Configure and troubleshoot storage devices
Answer end-user questions related to configuring hard disks and partitions or volumes |
Manage and troubleshoot disk partitioning |
Answer end-user questions related to optical drives such as CD-ROM, CD-RW, DVD, and DVD-R |
Configure and troubleshoot removable storage devices such as pen drives, flash drives, and memory cards |
|
Configure and troubleshoot display devices
Answer end-user questions related to configuring desktop display settings |
Configure display devices and display settings |
Troubleshoot display device settings |
|
Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
Answer end-user questions related to configuring ACPI settings |
Configure and troubleshoot operating system power settings |
Configure and troubleshoot system standby and hibernate settings |
|
Configure and troubleshoot I/O devices
Answer end-user questions related to configuring I/O devices |
Configure and troubleshoot device settings |
Configure and troubleshoot device drivers for I/O devices |
Configure and troubleshoot hardware profiles |
|
Configuring and Troubleshooting the Desktop and User Environments |
Configure the user environment
Answer end-user questions related to configuring the desktop and user environment |
Configure and troubleshoot task and toolbar settings |
Configure and troubleshoot accessibility options |
Configure and troubleshoot pointing device settings |
Configure and troubleshoot fast-use switching |
|
Configure support for multiple languages or multiple locations
Answer end-user questions related to regional settings |
Configure and troubleshoot regional settings |
Answer end-user questions related to language settings |
Configure and troubleshoot language settings |
|
Troubleshoot security settings and local security policy
Answer end-user questions related to security settings |
Identify end-user issues caused by local security policies such as Local Security Settings and Security Configuration and Analysis |
Identify end-user issues caused by network security policies such as Resultant Set of Policy (RSoP) and Group Policy |
|
Configure and troubleshoot local user and group accounts
Answer end-user questions related to user accounts |
Configure and troubleshoot local user accounts |
Answer end-user questions related to local group accounts. |
Configure and troubleshoot local group accounts |
|
Troubleshoot system startup and user logon problems
Answer end-user questions related to system startup issues |
Troubleshoot system startup problems |
Answer end-user questions related to user logon issues |
Troubleshoot local user logon issues |
Troubleshoot domain user logon issues |
|
Monitor and analyze system performance
Answer end-user questions related to system performance |
Use Help and Support to view and troubleshoot system performance |
Use Task Manager to view and troubleshoot system performance |
Use the Performance tool to capture system performance information |
|
Troubleshooting Network Protocols and Services |
Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands
Answer end-user questions related to configuring TCP/IP settings |
Configure and troubleshoot manual TCP/IP configuration. |
Configure and troubleshoot automated TCP/IP address configuration |
Configure and troubleshoot Internet Connection Firewall (ICF) settings such as enable and disable |
|
Troubleshoot name resolution issues
Configure and troubleshoot host name resolution issues on a client computer |
Configure and troubleshoot NetBIOS name resolution issues on a client computer |
|
Configure and troubleshoot remote connections
Configure and troubleshoot a remote dial up connection |
Configure and troubleshoot a remote connection across the Internet |
|
Configure and troubleshoot Internet Explorer
Configure and troubleshoot Internet Explorer connections properties |
Configure and troubleshoot Internet Explorer security properties. |
Configure and troubleshoot Internet Explorer general properties |
|
Configure and troubleshoot end-user systems by using remote connectivity tools
Use Remote Desktop to configure and troubleshoot an end user's desktop |
Use Remote Assistance to configure and troubleshoot an end user's desktop |
|
