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This QuickCert course has been designed specifically for Tier 2 support environments where IT professionals are working with Windows 7. This course builds upon the knowledge and experiences gained from working with Windows XP and Windows Vista in a Corporate environment (Support).

This QuickCert course enables technicians to resolve troubleshooting problems in a Server 2008 R2 and Windows 7 network.

Some of the issues this course will touch upon include:

• Startup
• Device Drivers
• Performance
• Security
• Applications
• Logon
• User profiles
• Network and Remote Connectivity
• Group Policy

This QuickCert course will help establish the use of troubleshooting methodology and outlines Enterprise Desktop Support Technicians function and responsibilities.
This course expects students to have fundamental knowledge in the following areas:

• Active Directory
• Windows Server 2008
• Windows Client
• MS Office
• TCP/IP
• UDP
• DNS

Exam 70-685 counts as credit towards the Enterprise Desktop Support Technician 7 certification from Microsoft. The course prepares you for the Exam 70-685 – Enterprise Desktop Support Technician on Windows 7

QuickCert is so certain this course meets and exceeds the exam objectives, we guarantee you will pass your exam!

Not sure what course is right for you?
Contact one of our Career Advisors at 888.840.2378 for assistance.

Your QuickCert Microsoft Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician Certification Training Package Includes:

Delivery Format	Instructor Led Modules	Practice Exam Simulator	Exam Pass Guarantee
DVDs or online

Exam Pass Guarantee - Learn More

Free Product Upgrades

Toll Free Educational Support

Compatibility with:
NT | 95 | 98 | 2000 | ME | XP | 2003| Vista | Windows 7

 

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“I’m 100% satisfied with QuickCert’s training program. I love that it’s broken into manageable sections.   This is an all-inclusive training solution… they give you the manuals, the lectures broken into short segments, and practice tests that really mirror the actual tests I’ve taken. I plan to renew my membership!!”

— Karen S., Network Administrator, Calabasas, California

Questions?  Contact one of our Career Advisors at 888.840.2378 for assistance or email sales@quickcert.com.

Microsoft Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician Certification Training Course Curriculum:

 

COURSE OUTLINE
Exam: 70-685

Instructor Introduction
Exam Overview

Module 1: Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Operating System Services Issues
Module Review

Module 2: Using Group Policy
Resolving Client Configuration Failures
Help Desk Trouble Tickets
Module Review

Module 3: Hardware Device and Driver Issues
Physical Failures
Device Driver Failures
Manage Unsigned Drivers
Install Driver in Driver Store
Manage Device Driver Installation
Help Desk Incidence Reports
Module Review

Module 4: Network Connectivity Issues
Understanding Network Settings
Troubleshoot IPv4 Connectivity
Name Resolution
IPV6 Networks
Module Review

Module 5: Remote Connectivity Issues
Creating a VPN Connection
Network Policy Settings
Using Remote Desktop
Using Remote Assistance
NAP Issues
DirectAccess Issues
Module Review

Module 6: Logon and Resource Access Issues
Configure Password Policies and User Properties
Identify Logon Errors
User Profile and File Access Issues
Offline Files and Printer Access Issues
File Access Trouble Ticket
Module Review

Module 7: Security Issues
Encrypting and Recovering a File
Recovering BitLocker-Protected Drives
Internet Explorer and Content Access Issues
File Permissions Issues
File Access Permissions
Module Review

Module 8: Operating System and Application Issues
Application Operations Issues
Applying Application and Windows Updates
Module Review

Module 9: Performance Related Issues
Resource Monitor
Performance Monitor
Data Collector Set
Performance Monitor Alerts
Overview of Event Viewer
Assign a Task to an Event
Module Review
Exam Prep: Questions 1-27
Exam Prep: Questions 27-53
Exam Prep: Questions 54-75
Program Summary

Questions?  Contact one of our Career Advisors at 888.840.2378 for assistance or email sales@quickcert.com.

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