Microsoft 70-685: Windows 7, Enterprise Desktop Support Technician
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Quick OverviewMicrosoft 70-685: Windows 7, Enterprise Desktop Support Technician
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- Course Description
This QuickCert course has been designed specifically for Tier 2 support environments where IT professionals are working with Windows 7. This course builds upon the knowledge and experiences gained from working with Windows XP and Windows Vista in a Corporate environment (Support).
This QuickCert course enables technicians to resolve troubleshooting problems in a Server 2008 R2 and Windows 7 network.
Some of the issues this course will touch upon include:
- Device Drivers
- User profiles
- Network and Remote Connectivity
- Group Policy
This QuickCert course will help establish the use of troubleshooting methodology and outlines Enterprise Desktop Support Technicians function and responsibilities.
This course expects students to have fundamental knowledge in the following areas:
- Active Directory
- Windows Server 2008
- Windows Client
- MS Office
Exam 70-685 counts as credit towards the Enterprise Desktop Support Technician 7 certification from Microsoft. The course prepares you for the Exam 70-685 Enterprise Desktop Support Technician on Windows 7
QuickCert is so certain this course meets and exceeds the exam objectives, we guarantee you will pass your exam!
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Microsoft Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician Certification Training Course Curriculum
Module 1: Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Operating System Services Issues
Module 2: Using Group Policy
Resolving Client Configuration Failures
Help Desk Trouble Tickets
Module 3: Hardware Device and Driver Issues
Device Driver Failures
Manage Unsigned Drivers
Install Driver in Driver Store
Manage Device Driver Installation
Help Desk Incidence Reports
Module 4: Network Connectivity Issues
Understanding Network Settings
Troubleshoot IPv4 Connectivity
Module 5: Remote Connectivity Issues
Creating a VPN Connection
Network Policy Settings
Using Remote Desktop
Using Remote Assistance
Module 6: Logon and Resource Access Issues
Configure Password Policies and User Properties
Identify Logon Errors
User Profile and File Access Issues
Offline Files and Printer Access Issues
File Access Trouble Ticket
Module 7: Security Issues
Encrypting and Recovering a File
Recovering BitLocker-Protected Drives
Internet Explorer and Content Access Issues
File Permissions Issues
File Access Permissions
Module 8: Operating System and Application Issues
Application Operations Issues
Applying Application and Windows Updates
Module 9: Performance Related Issues
Data Collector Set
Performance Monitor Alerts
Overview of Event Viewer
Assign a Task to an Event
Exam Prep: Questions 1-27
Exam Prep: Questions 27-53
Exam Prep: Questions 54-75
- Instructor Bio
A+, Network+ Security+
Alan Grayson is enjoying a second career that shows all the signs of being as successful as his first. Retiring from the US Air Force in 1992 after more than 24 years as a C-130 instructor pilot and staff officer, he's explored several career avenues. "I've had various hands-on positions in the computer networking field including network technician, administrator, engineer, and director of IT services." Grayson has written several books on computer science for Sybex and TotalRecall Press.
His academic credentials include a B.S. in Behavioral Science from the United States Air Force Academy and a M.S. in Systems Management/Project Management from the University of Southern California. Grayson has continued his education through the years, taking numerous courses in all areas of computer science from institutions around the country.
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