QuickCert's 70-272 course provides students with the knowledge and skills that are needed to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system. When you pass the Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn core credit toward the Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification.

As a Microsoft Certified Partner, QuickCert follows the approved Microsoft course curriculum, ensuring you receive the training and knowledge needed to succeed. QuickCert is so certain this course meets and exceeds the exam objectives, we guarantee you will pass your exam!

Learning segments

Configuring and Troubleshooting Applications

Configure and troubleshoot Office applications

Answer end-user questions related to configuring Office applications

Set application compatibility settings

Troubleshoot application installation problems

Configure and troubleshoot e-mail account settings

Configure and troubleshoot Internet Explorer

Configure and troubleshoot Outlook Express

Answer end-user questions related to configuring Outlook Express

Configure and troubleshoot newsreader account settings

Configure and troubleshoot e-mail account settings

Configure the operating system to support applications

Answer end-user questions related to configuring the operating system to support an application

Configure and troubleshoot file system access and file permission problems on multiboot computers

Configure access to applications on multi user computers

Configure and troubleshoot application access on a multiple user client computer

Resolving Issues Related to Usability

Resolve issues related to Office application support features

Resolve issues related to Internet Explorer support features

Resolve issues related to Outlook Express features

Resolve issues related to operating system features

Resolving Issues Related to Application Customization

Resolve issues related to customizing an Office application

Answer end-user questions related to customizing Office applications

Customize toolbars

Configure proofing tools

Manage Outlook data, including configuring, importing, and exporting data, and repairing corrupted data

Personalize Office features

Resolve issues related to customizing Internet Explorer

Resolve issues related to customizing Outlook Express

Resolve issues related to customizing the operating system to support applications

Answer end-user questions related to customizing the operating system to support an application

Customize the Start menu and taskbar

Customize regional settings

Customize fonts

Customize folder settings

Configuring and Troubleshooting Connectivity for Applications

Identify and troubleshoot name resolution problems

Identify and troubleshoot network adapter configuration problems

Identify and troubleshoot LAN and Routing and Remote Access configuration problems

Identify and troubleshoot network connectivity problems caused by the firewall configuration

Identify and troubleshoot problems with locally attached devices

Configuring Application Security

Identify and troubleshoot problems related to security permissions

Answer end-user questions related to application security settings

Troubleshoot access to local resources

Troubleshoot access to network resources

Troubleshoot insufficient user permissions and rights

Identify and respond to security incidents

Answer end-user questions related to security incidents

Identify a virus attack

Apply critical updates

Manage application security settings

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