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Microsoft 70-685: Windows 7, Enterprise Desktop Support Technician

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SKU# 199891

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Quick Overview

Microsoft 70-685: Windows 7, Enterprise Desktop Support Technician

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Course Description

This course has been designed specifically for Tier 2 support environments where IT professionals are working with Windows 7. This course builds upon the knowledge and experiences gained from working with Windows XP and Windows Vista in a Corporate environment (Support).

This course enables technicians to resolve troubleshooting problems in a Server 2008 R2 and Windows 7 network.

Some of the issues this course will touch upon include:

  • Startup
  • Device Drivers
  • Performance
  • Security
  • Applications
  • Logon
  • User profiles
  • Network and Remote Connectivity
  • Group Policy

This course will help establish the use of troubleshooting methodology and outlines Enterprise Desktop Support Technicians function and responsibilities.
This course expects students to have fundamental knowledge in the following areas:

  • Active Directory
  • Windows Server 2008
  • Windows Client
  • MS Office
  • TCP/IP
  • UDP
  • DNS

Exam 70-685 counts as credit towards the Enterprise Desktop Support Technician 7 certification from Microsoft. The course prepares you for the Exam 70-685 – Enterprise Desktop Support Technician on Windows 7


Microsoft Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician Certification Training Course Curriculum

Module 1: Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Operating System Services Issues
Module Review

Module 2: Using Group Policy
Resolving Client Configuration Failures
Help Desk Trouble Tickets
Module Review

Module 3: Hardware Device and Driver Issues
Physical Failures
Device Driver Failures
Manage Unsigned Drivers
Install Driver in Driver Store
Manage Device Driver Installation
Help Desk Incidence Reports
Module Review

Module 4: Network Connectivity Issues
Understanding Network Settings
Troubleshoot IPv4 Connectivity
Name Resolution
IPV6 Networks
Module Review

Module 5: Remote Connectivity Issues
Creating a VPN Connection
Network Policy Settings
Using Remote Desktop
Using Remote Assistance
NAP Issues
DirectAccess Issues
Module Review

Module 6: Logon and Resource Access Issues
Configure Password Policies and User Properties
Identify Logon Errors
User Profile and File Access Issues
Offline Files and Printer Access Issues
File Access Trouble Ticket
Module Review

Module 7: Security Issues
Encrypting and Recovering a File
Recovering BitLocker-Protected Drives
Internet Explorer and Content Access Issues
File Permissions Issues
File Access Permissions
Module Review

Module 8: Operating System and Application Issues
Application Operations Issues
Applying Application and Windows Updates
Module Review

Module 9: Performance Related Issues
Resource Monitor
Performance Monitor
Data Collector Set
Performance Monitor Alerts
Overview of Event Viewer
Assign a Task to an Event
Module Review
Exam Prep: Questions 1-27
Exam Prep: Questions 27-53
Exam Prep: Questions 54-75
Program Summary

Instructor Bio

Alan Grayson
A+, Network+ Security+

Alan Grayson is enjoying a second career that shows all the signs of being as successful as his first. Retiring from the US Air Force in 1992 after more than 24 years as a C-130 instructor pilot and staff officer, he's explored several career avenues. "I've had various hands-on positions in the computer networking field including network technician, administrator, engineer, and director of IT services." Grayson has written several books on computer science for Sybex and TotalRecall Press.

His academic credentials include a B.S. in Behavioral Science from the United States Air Force Academy and a M.S. in Systems Management/Project Management from the University of Southern California. Grayson has continued his education through the years, taking numerous courses in all areas of computer science from institutions around the country.

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