Information Technology Infrastructure Library - ITIL
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Quick OverviewInformation Technology Infrastructure Library - ITIL
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- Course Description
he ITIL Foundations Training Package from QuickCert includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace.
The ITIL (the IT Infrastructure Library) Foundations certification training course from QuickCert successfully prepares students for the ITIL Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.
The ITIL Certification is administered by the IT Infrastructure Library. It is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. Candidates for this course are typically IT professionals, business managers, project managers and business owners.
QuickCert's ITIL Foundations certification training course maps directly to the exam objectives and offers numerous features such as exam tips, case studies, and practice exams. We are so certain this training class will provide you with the knowledge and skills you need to succeed, we guarantee you will pass your exam!
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Module 1 - Service Management: Business Requirements
Continual Service Improvement
Foundations and Cycles
Public vs. Proprietary
Module 2 - ITIL Service Lifecycle Model
Automation and Service Management
Strategy Phase Process
Design Phase Process
Transition Phase Process
Operation Phase Process
Improvement Phase Process
Module 3 - Service Strategy: Service Portfolio
Vetting Service Strategy
Difference of Service
Utility and Warranty
Resources and Capabilities
Strategic Assets Positioning
Service Strategy Processes
Service Portfolio Management
The Service Portfolio
Module 4 - Service Design Processes
Service Design Package
Business Change Process Model
Five Aspects of Service Design
Management Systems and Tech Architectures
Measurement, Methods and Metrics
The Four P's of Design
Service Catalog Management
Service Level Management
IT Service Continuity Management
Information Security Management
Module 5 - Service Transition: Change Management
The Seven R's of Change
Service Assets and Configuration Management
Release and Deployment Management
Transition Planning and Support
Service Validation and Testing
Module 6 - Service Operation: Functions
IT Operations Management
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