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Information Technology Infrastructure Library - ITIL

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SKU# 198555

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Quick Overview

Information Technology Infrastructure Library - ITIL

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QuickCert’s online IT training programs are guaranteed to get you certified – or we will pay for your make-up exam. Our quality online IT courseware, packed with instruction, exercises, practice exams and test simulators will ensure you pass the exam. Learn more.

Course Description

he ITIL Foundations Training Package from QuickCert includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace.

The ITIL (the IT Infrastructure Library) Foundations certification training course from QuickCert successfully prepares students for the ITIL Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.

The ITIL Certification is administered by the IT Infrastructure Library.  It is the most widely accepted approach to IT service management in the world.   ITIL provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally.  It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.  Candidates for this course are typically IT professionals, business managers, project managers and business owners.

QuickCert's ITIL Foundations certification training course maps directly to the exam objectives and offers numerous features such as exam tips, case studies, and practice exams.  We are so certain this training class will provide you with the knowledge and skills you need to succeed, we guarantee you will pass your exam!

Not sure what course is right for you? 
Contact one of our Career Advisors at 888.840.2378 for assistance.

Syllabus

Module 1 - Service Management: Business Requirements

Continual Service Improvement
Foundations and Cycles
Public vs. Proprietary
Plan-Do-Check-Act Cycle
Process Model
Core Components
Responsible-Accountable-Consulted-Informed
Guiding Principles
7-Step Process
Terms
Test Prep
Review

Module 2 - ITIL Service Lifecycle Model

Service Lifecycle
Phases
Lifecycle Model
Provider Benefits
Customer Benefits
Automation and Service Management
Governance
Strategy Phase Process
Design Phase Process
Transition Phase Process
Operation Phase Process
Improvement Phase Process
Test Prep
Review

Module 3 - Service Strategy: Service Portfolio

Service Strategy
Vetting Service Strategy
Value Creation
Difference of Service
Utility and Warranty
Resources and Capabilities
Strategic Assets Positioning
Service Management
Business Case
Service Model
Risk Management
Service Strategy Processes
Service Portfolio Management
The Service Portfolio
Demand Management
Financial Management
Test Prep
Review

Module 4 - Service Design Processes

Service Design
Service Design Package
Business Change Process Model
Design Management
Five Aspects of Service Design
Service Solutions
Service Portfolio
Service Status
Management Systems and Tech Architectures
Process Design
Measurement, Methods and Metrics
The Four P's of Design
Design Constraints
Design Coordination
Service Catalog Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Supplier Management
Test Prep
Review

Module 5 - Service Transition: Change Management

Service Transition
Change Management
The Seven R's of Change
Service Assets and Configuration Management
Knowledge Management
Release and Deployment Management
Transition Planning and Support
Service Validation and Testing
Test Prep
Review

Module 6 - Service Operation: Functions

Service Operation
Incident Management
Problem Management
Event Management
Event Classification
Request Fulfillment
Access Management
Service Desk
Technical Management
Application Management
IT Operations Management
Test Prep
Review

Final Review

Service Lifecycle
Service Strategy
Service Design
Service Transition
Service Operation

Instructor Bio

Joseph Briggs

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